Refund policy
We guarantee that our products are of the highest quality, and we stand by them. If you are not satisfied with your purchase, we offer a return policy to ensure that you have a hassle-free experience.
By submitting a return request, you agree to our return policy, which includes a 20% restocking fee for returns made after 30 days of receipt. Please note that the product must be in its original packaging and unused condition.
If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition is damaged or missing parts for reasons not due to our error.
REFUNDING SHIPPING COSTS TO RETURN AN ITEM?
We are more than happy to refund shipping costs to return an item where the return is required due to our error. For instance:
– If we sent you the wrong item
– If the item is damaged or faulty
We will not refund postage costs to return items which are unwanted or no longer needed. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the items.
WHAT SHOULD I DO IF I RECEIVE A WRONG ITEM?
We have high standards when it comes to packaging your order however mistakes do happen. Please accept our apologies if you have received an incorrect item. We strive for customer satisfaction so we will resolve your issue as soon as we can with the absolute minimal inconvenience.
Please contact us Here and we will have the correct item sent to you.
WHAT SHOULD I DO IF MY ITEM IS DAMAGED?
Although we take great care to prevent any damage to your goods during transit it is possible that problems may occur. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve the issue.
HOW DO I REPORT A PRODUCT FAILURE?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products extremely seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us Here. Please provide details of the issue and if you would like to send a picture, please send it to Charles@MotionMav.com.
You can always contact us for any return question at charles@motionmav.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at charles@motionmav.com.